FREE SHIPPING ON ORDERS AUSTRALIA WIDE - Orders Over $75.00

ORDER PROCESSING - Stock

  • Any order for a stock item received Monday to Friday before 12pm EST will be processed and dispatched the same day. 
  • Orders received after 12pm, will be processed and dispatched the following day.
  • Orders received over the weekend will be processed and dispatched the following Monday.
  • If the item you have purchased is not in stock, we will contact you via email to discuss further options

ORDER PROCESSING -  Custom

  • Orders for custom items will be processed the same day with final artwork designs emailed to you for approval.
  • Once approval is received production will commence and your custom order will be shipped with 15-20 days.
  • We do offer "1 Week Shipping" on custom items for event orders. As there is a delivery surcharge for this service please contact us at support@theback9.com.au to receive all details.
  • At the time of dispatch of your custom order you will be emailed images of the completed items and provided a tracking number for your order.

Contact us at support@theback9.com.au f you have any questions about your order.

 

EXRETURN AND REFUND POLICY

We want you to be totally satisfied with your purchase, so please select carefully. 

However, in the event that you are not satisfied, we will happily arrange for the exchange or refund of any goods purchased at any Clark Rubber store, provided that:

  1. You return the item within 30 days of purchase;
  2. You must have proof of purchase, typically your receipt;
  3. The item is not soiled, damaged, is in original and resalable condition and is in its original undamaged packaging (including any accessories and instruction manuals);
  4. The item for hygiene reasons, is not a bedding or foam product;
  5. The item has not been cut to length or size, or is a Customer Order*; and
  6. The item is not sold to you as a clearance ticketed item.

We will refund your money the same way you purchased the item.

The rights provided to you in this policy are in addition to your statutory rights.

Special Orders means orders for goods that are not in stock and the goods were specially obtained for you.

HOW TO RETURN AN ITEM

Please contact the Clark Rubber Online Shop on 13 80 90 (press ‘2’ for Online Shop) to be advised on the best store to visit to return/exchange your item. Please note all returns must have a copy of your order receipt accompanying the item.

1. By Post:

Please pack up any item you would like to return and send it with a copy of your receipt to the address of the Clark Rubber store nominated on your receipt. Please take care to protect the item when posting. The return postage is your responsibility. If possible, return goods via registered mail to ensure their safety as we do not take responsibility for goods lost or damaged in transit.

If the item is faulty*, we will refund the cost of postage to return the faulty product, and we will also cover the cost for postage to send the new product to you. Please speak with the Clark Rubber Online Shop on 138090 (press '2' for Online Shop) for any queries regarding faulty products.

If you are returning due to change of mind, then you will incur the cost of postage. Once we have received the product in store, your refund for the cost of product will be processed by the online store. We will not be able to refund the delivery portion of the payment.

2. In Person:

You can return any item to any Clark Rubber store for a refund or exchange. Please ensure you have your original receipt with you as proof of purchase. If products purchased online are returned to store, please note refunds are processed via the online store and funds will take up to five days to be returned to your account. We will not refund the delivery portion of the sale for change of mind returns. If the product is faulty*, we can exchange the product in store.

HOW MUCH WILL BE CREDITED OR REFUNDED

Your money will be refunded the same way that you made your purchased. This means, we will either credit your credit card account or your PayPal account, once the goods have been returned to the store. Shipping and handling fees are not refundable, unless the items returned are faulty*, in which case we will refund the original postage amount once the item has been received back to the Clark Rubber store.

* Items will be deemed faulty once they have been returned to the store and verified.

Please note: The postage cost for exchanges or change of mind returns will be incurred by the customer.

RETURN AND REFUND POLICY

We want you to be totally satisfied with your purchase, so please select carefully. 

However, in the event that you are not satisfied, we will happily arrange for the exchange or refund of any goods purchased at any Clark Rubber store, provided that:

  1. You return the item within 30 days of purchase;
  2. You must have proof of purchase, typically your receipt;
  3. The item is not marked, damaged, is in original and resalable condition and is in its original undamaged packaging 
  4. The item is not sold to you as a clearance ticketed item.

We will refund your money the same way you purchased the item.

The rights provided to you in this policy are in addition to your statutory rights.

Special Orders means orders for goods that are not in stock and the goods were specially obtained for you.

HOW TO RETURN AN ITEM

Please contact the The Back Nine Online Shop on sales@theback9.com.au to receive your Return Authority No (RAN). Once you have your RAN, pack up the item you would like to return and send it with a copy of your receipt to the address of the Clark Rubber store nominated on your receipt. Please take care to protect the item when posting. The return postage is your responsibility. If possible, return goods via registered mail to ensure their safety as we do not take responsibility for goods lost or damaged in transit.

If the item is faulty*, we will refund the cost of postage to return the faulty product, and we will also cover the cost for postage to send the new product to you. Please speak with the Clark Rubber Online Shop on 138090 (press '2' for Online Shop) for any queries regarding faulty products.

If you are returning due to change of mind, then you will incur the cost of postage. Once we have received the product in store, your refund for the cost of product will be processed by the online store. We will not be able to refund the delivery portion of the payment.

 

HOW MUCH WILL BE CREDITED OR REFUNDED

Your money will be refunded the same way that you made your purchase. This means, we will either credit your credit card account or your PayPal account, once the goods have been returned to us. Shipping and handling fees are not refundable, unless the items returned are faulty*, in which case we will refund the original postage amount once the item has been received back to the Clark Rubber store.

* Items will only be deemed faulty once they have been returned to us and verified.

Please note: The postage cost for "change of mind returns will be incurred by the customer.

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